PENGARUH MOTIVASI DAN KEPUASAN KERJA PEGAWAI TERHADAP KUALITAS LAYANAN ADMINISTRASI AKADEMIK DI FTIK IAIN PALU
Abstract
This study aims to determine: 1) The effect of employee work motivation on the quality of academic administration services in FTIK IAIN Palu. 2) The effect of employee job satisfaction on the quality of academic administrative services in FTIK IAIN Palu., 3). Effect of Motivation and Job Satisfaction of employees on the Quality of Academic Administrative Services in FTIK IAIN Palu. This research uses a quantitative approach with questionnaire data collection techniques, questionnaires, interviews, observation, and documentation. While the data analysis technique used is the classic assumption test using normality, multicollinearity, and heteroscedasticity tests. Research Results Show There is a significant influence on the work motivation of administrative employees on the quality of Academic Administration Services by 17.4%. There is a significant effect of Employee Job Satisfaction on Academic Administration Service Quality of 51%, and There is a significant effect of motivation and level of employee job satisfaction the quality of academic administration services is 80.3%.
Keywords: motivation, satisfaction, administrative services
Downloads
The author agrees to the following conditions upon publishing a work to Paedagogia: Jurnal Pendidikan:
1. Each article is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. The author(s) recognizes that Paedagogia: Jurnal Pendidikan has the right to be the first to publish under a Creative Commons Attribution-NonCommercial 4.0 International License. This license permits the copying and redistribution of this material in any form or format, as well as the composition, modification, and creation of derivative works of this material for any purpose, but Non commercial, as long as the author is credited with the original work.
2. Authors may submit articles separately or arrange for non-exclusive distribution of manuscripts previously published in this journal in other forms (e.g., to the author's institutional repository, publication in books, etc. ), provided that the manuscript is acknowledged as having been published first in the Paedagogia: Jurnal Pendidikan.
3. A copyright submission agreement must attach each approved manuscript prior to publication. You may obtain the form for the copyright submission agreement here (INA) (EN).